Frequently Asked Questions
Frequently Asked Questions
Shipping questions are so important because it’s all in the delivery!
We only take 1 to 2 working days to dispatch your order, once we have processed it in the warehouse. Once dispatched, orders get delivered within 7 days. 10 days in extremely rare cases. Yes, your pleasure package will arrive that soon! When it is picked up for delivery, you will receive a shipping notification email with the tracking number for your parcel. Delivery period may vary depending on your location.
Yes, definitely! Our Packaging is 100% discreet.
We totally understand your need for privacy. In fact, this is one of our most asked questions. Your order will arrive in discreet, plain paper packaging with no indication of what’s inside! Your packaging will have your contact number and email ID and our details as well as long as the amount paid/yet to pay. Smaller packages may also arrive in discreet, plain bubble envelopes. Not even the delivery person will know what is inside!
We want to make sure you receive your pleasure goodies! If you realise the issue before you’ve received a tracking link or shipping notification, message us on WhatsApp or email email@example.com as soon as possible, and we’ll do our best to intercept and redirect your order. However, once the order is shipped, it cannot be redirected.
Please refer back to the shipping confirmation email, or the tracking link you will receive on WhatsApp once your pleasure product has been dispatched, and just click on the tracking link. You will be able to track all the details of your pleasure package’s journey to your home. You can also log in to your Manzuri account to find this information in your account. In case you did not receive the shipping notification email or cannot find your tracking number, please email us at firstname.lastname@example.org.
We’re here to help. In case you did not receive the tracking details on your email, send us a message on WhatsApp or write to us at email@example.com and we’ll share it with you. Also, you can sign into your Manzuri account and you’ll be able to find your tracking link there, once your order has been dispatched.
Absolutely! The Manzuri gift card allows you to gift anything between the price range of Rs. 500 to Rs. 5000. All you have to do is enter your name, the message you want to send your giftee, and the email address of the recipient. They will receive the gift card on their email address and can choose from any product available on our website.
Do you need your new toy for some super-fast fun? Don’t worry, we got you covered. We offer expedited shipping for all of our customers on all products. Just write an email to firstname.lastname@example.org with your special request, and we’ll expedite the process for you!
Returns and Exchanges
Oops, we’re sorry you are here. Let’s fix it for you!
We are super cautious about our products and their hygiene and want to bring only the best to you. This is why, unfortunately, we are unable to offer returns on our product once the order is received by the customer.
- We accept cancellation requests within 36 hours of placing the order or before your order is shipped from our warehouse – whichever is earlier.
- You can reach out to us at email@example.com with your cancellation request and details, and we’ll take it from there. Please note, your cancellation request will NOT be considered valid until you email us within 36 hours (or before your order is shipped). No other forms of communication are considered valid.
Example – If you call us or WhatsApp us to cancel your order, it is NOT an official intent to cancel the order. Cancellation intent has to be explicitly communicated via email in the stipulated time frame.
- Pre-Order orders, once placed, cannot be cancelled. In case we fail to fulfill your pre-ordered product within 90 days of you placing the order, we will cancel your order and give you a full refund
If an item is not functioning correctly or arrived broken, please message us on WhatsApp or email firstname.lastname@example.org with a photo and/or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement ASAP. We don’t want to keep you waiting for pleasure for too long!
We may collect the following information about you during the course of your experience on our website:
Your name, age/date of birth, predicted gender, and other relevant demographic information; your contact details, including billing and delivery addresses, telephone numbers (including mobile numbers), and email address; purchases and orders made by you; your online browsing activities on any of our websites, including which items you store in your shopping cart; information about the device you use to browse our websites, including the IP address and device type; your communication and marketing preferences; your location if your device’s settings allow it; and your correspondence and communications with us.
In addition to the data Manzuri collects while you browse our website, we may also collect the following data if you choose to participate in market research or product development with Manzuri.
your height and weight, and/or other body measurements like hand size; your age and ethnicity; whether you have a penis or a vulva; and details about your relationship status and reproductive milestones, like whether you’ve started to experience menopause.
These lists are not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Notice.
Some personal data is collected directly, for example when you place an order on our website or send an email to our Customer Support team. Other personal data is collected indirectly, for example when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. We may anonymise and aggregate personal data for insight and research, but this will not identify anyone.
By using this site, you represent that you are at least 18 years of age. We do not knowingly collect the data of anyone under the age of consent on our website.
Manzuri Products (and trusted partners acting on our behalf) use your personal data:
to verify your identity; for crime and fraud prevention, detection, and related purposes; to fulfill orders you’ve placed, and contact you about payments and fulfillment; with your agreement, to contact you about promotional offers, events, products, and services which we think may interest you; to show you promotional communications through online media as you browse the web; to enable us to manage customer service interactions with you; and where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
We are a humans-first company, and use a great deal of user feedback to develop new products, and make existing ones even better. If you are a part of our Research community, we will use your information and survey results:
to contact you about product testing and survey opportunities, and arrange for the delivery and return of product concepts (if applicable); to analyze your anonymized feedback to understand what you want in future products, and how we can improve; and with your explicit permission, to use quotes from your feedback to develop marketing materials.
To ensure you are kept up to date with the Manzuri Products, we use personal data for marketing purposes and may send you emails to update you on the latest offers and events. We may also show you online media communications through external social media platforms such as Facebook and Instagram, and external digital advertisers.
You have the right to opt out of receiving promotional emails at any time, by informing us that you wish to change your marketing preferences by contacting our customer support team at email@example.com; or making use of the simple “unsubscribe” link in emails; and/or
contacting our Data Protection Officer via email at firstname.lastname@example.org.
To protect your personal information, we take reasonable precautions to try to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Data collected through our website is encrypted by Woocommerce using the HTTPS protocol for secure communication over a computer network.
Our website also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.
You have the following rights:
- the right to be informed about our processing or your personal data, which is the aim of this Notice;
- the right to access personal data we hold about you at any time;
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right to rectification);
- the right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt-out of any marketing communications that we may send you;
- the right to prevent processing that is likely to cause damage or distress to you or anyone else;
- the right to request that we erase your personal data in certain circumstances (the right to erasure) — for example, when the data are no longer necessary for the purpose for which we collected them;
- the right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller (the right to data portability).
If you wish to exercise any of the above rights, you can always contact us either by email to email@example.com
Hurrah! We do, for those of you who live in Pune. All you have to do is enter your Pune pin code and we’ll make sure that your pleasure package is at your doorstep the next day.
Product safety and quality are our top priorities. We do not compromise. We take sexual pleasure very seriously. All Manzuri products are manufactured with the requisite safety standards. And all our products are made of 100% medical-grade, body-safe materials. Shopping with Manzuri means that you only get the best of the best. Every Manzuri product is waterproof (except where mentioned specifically) and made with body-safe silicone. This is the same silicone that is used widely for medical equipment. Neither our products nor any of our packaging components contain phthalates.
No, nobody will find out what is in your package. Because all Manzuri products come in 100% discreet packaging, wrapped in plain white packaging with a label on the box that will have your address and phone number, and our address and phone number. It will also have the amount paid, or yet to pay. Nobody will know what’s inside your box!
We accept payments through our PayPal account, with Visa or Mastercard, and UPI. All (except pre-order products) products are also eligible for Cash On Delivery (COD).
Pay in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected through the UPI ID you entered at checkout. Your first installment will be collected when your order is confirmed and installments 2 and 3 are scheduled 30 and 60 days later, respectively.
To keep track of payment dates and other things, you receive an automated WhatsApp message from BharatX about payment and all the information. Also, they have their own chatbot through which you can monitor your payment dates, amounts, and modes. You can chat with the window to ask about your payment structures for the next 2 installments.
Immediately. We will not wait for all three installments to be paid. Instead, your order will be shipped immediately after you have placed your order.
Accounts and Subscriptions
No, but it is recommended. You will have access to the details of all your past orders and be notified about all our latest products and offers.
To create a Manzuri account, follow these steps:
- Hit the profile icon next to the cart icon on the top right of the screen, or click this link.
- Click on Register and enter your email address. You can also just Sign In using WhatsApp.
- If using email, you will get a password sent to your inbox. If you are using WhatsApp, you will get a link in your WhatsApp messages. Simply click that and follow the on-screen instructions.
- Congratulations! You have successfully created a Manzuri Account.
If you don’t have an account for Manzuri, we’ll create one for you and send the password to your email address.
We are here for you. While we work to make this information accessible to all, whether you buy from us or not, you can reach out to us on our IG @get_cliterate where we dispense lots of juice on our products. If your query is still not satisfied you can always reach out to us on WhatsApp or email us at firstname.lastname@example.org about your doubts and we’ll be happy to help.
Are you looking to buy your friend a sex toy, but don’t know what they’d like? Here we go! You can send them a Manzuri gift card ranging from Rs. 500 to Rs. 5000 and they can choose anything they like from the website. All you have to do is enter your name, the message you want to send to your giftee and their email address. The gift card will go straight to their inbox.
Yes, absolutely. Once your giftee has used the coupon and placed an order, we will send them the tracking link once the order has been dispatched. They can expect their pleasure package to arrive in 1-2 days and 7-10 days in the case of extremely remote areas.